Return Policy

Thank you for choosing www.90210eBikes.com for your electric bike needs! We prioritize customer satisfaction and strive to offer top-quality products. We understand that sometimes you might need to return an item, so we have outlined our return policy below:

Requesting a Return:

1. Contact Us: To initiate a return, please contact our Customer Service team within 30 days of receiving your order at support@90210eBikes.com. Include your order number and reason for the return. 
2. Approval Process: Once your return request is received, our team will review the request and inform you whether the return is approved, based on the condition of the item.

Conditions for Return:

1. Return Period: Returns must be initiated within 30 days from the date of receipt.
2. Condition: The returned goods must be in the same used and working condition as they were shipped, with no modifications or damages.
3. Return Shipping: The customer is responsible for the return shipping costs, and the goods must be returned in the original packaging.

Restocking Fee:

1. 15% Fee: All approved returns will incur a 15% restocking fee. This will be
   deducted from your refund.

Refund Process:

1. Inspection: Upon receipt of the returned goods, our team will inspect the condition of the item.
2. Refund Approval: If the returned goods meet our conditions, a refund, less the 15% restocking fee, will be processed.
3. Refund Timing: The refund will be issued to your original payment method within 5-10 business days of approval, depending on your bank's processing times.

Non-Refundable Items:

1. Custom Orders: Any items that have been customized or made to order cannot be returned.
2. Sale Items: Items purchased on sale or with a discount are final sale and cannot be returned.

Exchanges:

If you received a defective or damaged item and wish to exchange it, please contact our Customer Service team immediately, and we will assist you in the exchange process.

Contact Information:

For any queries or additional information related to our return policy, please contact us at:

• Email: support@90210eBikes.com
• Phone: [Insert Contact Number]
• Address: [Insert Address]

We value your business and are committed to providing you with exceptional service. We hope to resolve any issues you have and ensure your experience with 90210eBikes is a positive one.

www.90210eBikes.com reserves the right to modify or change the terms of this return policy at any time without notice. By purchasing from our website, you agree to this return policy